Specified Commercial Transactions Act
Seller / Provider
WINGS (Sole Proprietorship)
Representative
Kanae Suzuki
Address
We will disclose without delay upon request.
Contact Information
Email: japantrip.wings@gmail.com
Phone Number: We will disclose without delay upon request.
*Note: Please contact us via email in principle.
Selling Price
Prices vary depending on the service provided. Tax-inclusive prices will be displayed on each service detail page or provided via individual quotes.
Additional Fees
Internet connection fees and other telecommunication expenses required to access the website. (Bank transfer fees shall be borne by the customer if bank transfer is used.)
Payment Methods
Credit Card (Stripe)
Payment Timing
Credit card payments are processed at the time the order/reservation is confirmed.
Service Delivery Timing
Services will be provided on the confirmed reservation date after payment confirmation.
Returns and Cancellations
Due to the nature of our services (service-oriented), refunds cannot be issued after the service has been provided. Specific cancellation policies (deadlines, cancellation fees, etc.) will be provided individually at the time of application or in advance guidance.
Disclaimers / Special Notes
In principle, we do not accept cancellations or refunds after the service has been provided. However, if there are unavoidable circumstances, please consult with us individually.
Terms of Service
These Terms of Service ("Terms") govern the conditions for using the various services (private tours, PR and promotional operations, etc.) provided by WINGS ("we," "us," or "our").
Article 1 (Application) These Terms shall apply to all services provided by us.
Article 2 (Service Descriptions) We provide the following services:
Planning, arrangement, and operation of private tours
PR and promotional operations for tourism, dining, and accommodation facilities, etc.
Other related services
Article 3 (Application and Contract Formation) A service contract shall be deemed executed when we accept your application and payment confirmation is completed.
Article 4 (Payment) In principle, payment shall be made via credit card (Stripe).
Article 5 (Cancellations and Refunds) Due to the nature of our services (service-oriented), in principle, cancellations and refunds cannot be accepted after the application is completed. However, if there are specific cancellation policies defined for individual services, they will be provided to you in advance.
Article 6 (Disclaimers)
Service details may be modified due to weather, traffic conditions, circumstances of third parties, or other unavoidable reasons.
We make no guarantees regarding the specific outcomes, effects, or results of the services.
Article 7 (Prohibited Conduct) Users shall not engage in any of the following acts:
Actions that violate laws, public order, or morals.
Actions that infringe upon the rights of us or any third party.
Actions that interfere with the operation of our services.
Article 8 (Changes to the Terms) These Terms may be modified as necessary.
Article 9 (Governing Law) These Terms shall be governed by and construed in accordance with the laws of Japan.
Privacy Policy
WINGS ("we," "us," or "our") recognizes the importance of the personal information acquired through our services, establishes the following Privacy Policy, and strives for its appropriate management and protection.
Collection of Personal Information We may collect the following personal information at the time of inquiries, service applications, and payments:
Name
Email address
Phone number
Information required for payment processing
Other information necessary for service delivery
Purpose of Use The collected personal information will be used within the scope of the following purposes:
To provide and operate our services
To respond to inquiries
To send communications and guidance
To improve our services and quality
To comply with legal obligations
Third-Party Disclosure We will not provide your personal information to third parties without your prior consent, except as required by law.
Management of Personal Information We implement appropriate security measures to prevent unauthorized access, loss, or leakage of personal information.
Use of External Services We utilize a third-party payment processing service (Stripe) for payments. Please review the respective service provider's privacy policy regarding the handling of payment information.
Changes to the Privacy Policy The content of this policy may be modified as necessary.
Contact Information For any inquiries regarding this Privacy Policy, please contact us at: WINGS Email: japantrip.wings@gmail.com
Contact
For inquiries to WINGS, please contact us at the email address below.
Email Address japantrip.wings@gmail.com
After reviewing your message, we will generally respond within 2 to 3 business days. *Please feel free to contact us regarding service details, quotes, media coverage, or PR consultations.